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The team and the community answer on Discord. discord.gg/rebind

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Send logs for review

When something goes wrong, send your logs so support sees what happened on your machine. Rebind must be running and signed in.

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From the app

  1. Open Settings. Send logs for review is under Diagnostics.
  2. Click Send for review.
  3. Pick a log range: Last 24 hours or Last 7 days.
  4. Leave Include scripts off unless support asks for your script source.
  5. Describe what you did and what went wrong, in at least 25 characters.
  6. Click Send bundle, then copy the reference it shows and share it with support.
The dialog lists everything the bundle contains before anything uploads.
The Settings view with software and firmware, transport, preferences, cloud backups, screen access, diagnostics, currency, and account sections

Settings: Send logs for review sits under Diagnostics.

The Send logs for review dialog with a log range menu, the list of bundle contents, an Include scripts toggle, a description of the problem, and a Send bundle button

The Send logs for review dialog lists what the bundle includes before you send it.

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From the terminal

Run rebind report to enter a description interactively, or pass one with -m:
The CLI description must be 25 to 10,000 UTF-16 code units after trimming surrounding whitespace. Most characters count as one unit; characters outside the Basic Multilingual Plane count as two. Control characters other than tabs and newlines are rejected. The command lists what it will send and asks for confirmation before uploading. It prints only the report reference to stdout. The notice, prompts, progress, and errors go to stderr. Copy the reference and share it with support. For noninteractive use, supply both -m and --yes. Confirmation requires both stdin and stderr to be terminals; redirecting stdout alone still allows confirmation. Read the bundle contents below before choosing --yes. The notice still prints when confirmation is skipped. See the report options to change the range or include scripts. An account can submit two reports per hour. If the CLI loses the response, the report may already have arrived. Running the command again creates a new submission and can count against that limit.

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What the bundle includes

  • Rebind log files and their paths.
  • Rebind and operating system versions, device identifiers, connected Rebind Link details, and checks from Rebind Link to hardware mode.
  • Rebind settings, names of running programs, USB forwarding records, time zone, clock, and boot time.
  • On Windows, USB and input device details, drivers, and device, power, and crash events.
  • Script source only when you opt in to including it.
The current source collector includes .lua, .ghost, and .luac files. It omits .luau files, including Luau package entry points with that extension. The range selects log files by modification time, not individual lines. Crash and VM startup logs can be included regardless of the selected range. The bundle is capped at 4 MiB, so some files or content may be omitted. Logs, paths, settings, and optional source can contain personal information or secrets. Leaving scripts out does not remove sensitive information from the rest of the bundle.