Support
Discord
The fastest way to get help is through our Discord server. Join and open a support ticket for one-on-one assistance.
Opening a support ticket
- Join the Discord server using the link above
- Navigate to the #support channel
- Create a ticket describing your issue
Include the following if applicable:
- Your operating system (Windows, macOS, or Linux)
- Output of
device infofrom the Rebind terminal - Any error messages you’re seeing
Common issues
| Problem | Solution |
|---|---|
| Device not detected | Unplug and replug the device, then run device list |
| Flash fails | Ensure the device is in bootloader mode (press the physical button on the Teensy) |
| Activation fails | Verify your license key is correct and hasn’t already been activated on another device |
| Rebind won’t start | Re-run the install command to update to the latest version |
For anything not covered here, open a support ticket on Discord.